Frequently Asked Questions

Frequently Asked Questions:

  1. How long before the service will be built?

In most cases, RCEC will build a new service in ten (10) working days depending on our current work load.  It is possible it may be sooner…it is possible it may be longer.  If your new service requires easement from the BNSF Railroad, State of New Mexico or the Bureau of Land Management, the waiting period is much longer.  RCEC must acquire a written easement from these entities before we can construct your service.  It is imperative that the construction crew has access to your property for construction and after for maintaining our service(s).  The weather will also dictate the commencement or completion of your service.

  1. Who do I contact to find out the status of my new service?

Once a work order has been completed and released (and all the criteria under “Construction Process” above has been met) RCEC’s Line Superintendent will schedule the construction of your new service.  He would be the person to contact by calling the office and asking to speak with him.  If he is unavailable, you can leave a message and he will return your call.

  1. Who do I contact if there is a problem with my new service?

Depending on the nature of the problem, there are different people assigned to help.  You will need to explain your problem to the customer service representative that answers your call and she will route it to the appropriate person.

  1. Can my electrician attach a meter to my manufactured/modular home?

No.  The State electrical code requires that your electric meter be placed on a structure adjacent to the home.  Refer to the most recent copy of the New Mexico Electrical Code, specifically 14.10.4.1.11Q(1).

  1. Do I need to spot any underground lines?

Yes but it is most important that you contact New Mexico One Call at 811 first.  The only lines that you will need to make the construction crew aware of are those that NMOC does not flag.  Most commonly these are irrigation water lines, consumer electrical lines (not utility lines) and other hidden lines that you don’t want damaged during construction.  RCEC spends thousands of dollars each year on lines damaged during the setting of posts, digging ditches, landscaping and other digging activities because the consumer failed to contact NMOC.  It’s not about the money though.  It’s about being safe!  There are a lot of volts being passed through those underground lines…

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